Account Coordinator/Business Systems Analyst
DataLab USA is an award winning database marketing company that focuses on optimizing multichannel marketing solutions. Through the use of data analytics, sourcing, processing, and digital services, DataLab USA effectively enables Fortune 500 companies to maximize their direct marketing investments.
The Account Coordinator/Business Systems Analyst is the liaison between one or more of DataLab’s clients and the internal database programming and analytical teams. This role provides essential support to clients who contract with DataLab for database marketing services. The Business Systems Analyst coordinates the requirements of the client’s database marketing programs and the DataLab teams that support the client. This role requires a high level of problem solving and research skills to troubleshoot client challenges.
To be successful in this position you must have an aptitude for technology and the ability to learn the client’s business quickly, as well as a passion for excellent customer service, improving business processes, and recommending best marketing practices. Excellent communication and multi-tasking skills are essential. Preferably you will have 2-4 years prior customer service experience in a technology setting.
- Act as primary point of contact between clients and DataLab’s programming and analytics teams. Responsible for daily client communication via telephone, email, and online presentation tools. Respond in a timely manner to a wide variety of client inquiries.
- Professionally and diplomatically resolve difficult issues regarding client concerns and other matters as necessary
- Manage account resources by setting appropriate expectations and delivery timelines
- Identify client priorities and maintain the client’s task list. Act as the internal subject matter expert for the client’s business processes, business data, and marketing campaign business rules. Be able to QC, understand, and interpret the client’s marketing campaign results
- Review business requirements with DataLab’s programming and analytics teams and explain client deliverables as needed. Set prioritization and timelines. Define quality checkpoints for final deliverables. Review and QC final reports and work products prior to client delivery
- Act as primary owner of all written documentation delivered to the client, including project and campaign requirements, direct marketing results reports, and presentations
- Must have the ability to learn basic SQL skills
- Support client billing and usage reporting
- 2+ years prior service experience in technology setting
- Outstanding communication, interpersonal, client management, follow-through and problem resolution skills
- Logical thinker with excellent problem solving skills
- Strong aptitude for technology as well as an understanding/interest in direct marketing practices
- Outstanding documentation and organization skills
- Excellent problem solving skills, a highly developed sense of curiosity, and a passion for learning
- Ability to communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide advice and instruction to clients/users
- Ability to lead requirement discovery sessions with client, understand and document client business process flows, and provide advice and instruction to clients/users
- Flexibility to adjust priorities and manage time wisely in a fast-paced environment
- Strong aptitude for technology and an understanding of and an interest in electronic direct marketing practices
- Knowledge of SQL and direct marketing a plus
- Demonstrated ability to work in a team environment
To Apply for this position, please fill out the on-line application form.
DataLab USA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.